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Phone Account Suspended
Am settling a liability with Telstra and they have suspended the mobile service 21 days after the payment was due.
They are in commercial default for not presenting my Money Order, and they haven’t zeroed the account balance or sent me a statement with a zero balance (which I requested from them).
Do I give them another 7 days to reinstate the phones or simply send them a Notice of Demand stating that they are in commercial default and they are to reinstate the phones OR pay my Invoice (charged at $500 per day for every day of suspension plus 4x the amount they seek for breach of contract) and that I will have them registered on Equifax.
Also, do I issue them with a Certificate of Protest-Default-Dishonour or does that only apply for PNs?
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4 Replies
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There is a Q and A on the 24th of January. In the meantime if you want to reply to their offer, then maybe remind them that the liability has been discharged and that they are now in default and dishonour for breaching the agreement that has been established, or words to that effect, just so you can answer within three days so they can’t deem your silence as acceptance? https://solutionsempowerment.org/event/general-qa-january-24/
solutionsempowerment.org
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Or maybe ask them to check their records because the liability has been discharged via your money order and could they ensure they adjust the record accordingly.
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Thanks for your help Morag. Have drafted this to send:
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That sounds awesome Renee 🙂
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