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Discharging Debt – Bank Response
Hi,
On 08/04/2025 I sent a letter of financial hardship and notice of payment offer to the branch manager at my local CBA. I offered 10% of my debt in the form of a cheque stating full and final satisfaction of my credit card. I sent one to Allan doherty also
Now, I received a letter from the branch manager with the cheque attached. The letter states.
Dear [my name] ,
I refer to the letter dated 14/04/2025 which enclosed the attached bank cheque for [amount].
I also refer to the complaint case [complaint number] and advise the case manager has asked me to return the cheque to you.
The case manager also advised that they would action the letter addressed to me as they are managing the case.
regards,
bank manager.Any idea on what I should do now for next steps?