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Help with a small issue please
I am trying to settle a statement of a account credit card.
On the statement it has no tear-way section so I have been in communication in regards to this. Please see blow.
I was hoping to settle the account with the A4V but now my question is there legislation to state we are legally entitled to all payment options?
Or should I now just discharge this statement of account with a BOE or Promissory note?
BANK
I understand you are concerned about your payment options.
Myself
Yes my concern is my statement of account does not have all payment options supplied with the statement that should meet the Banking Act 1959.
Are you able to supply statement of account that has all payment options with it that meet the Banking act 1959?
If you are unable too could you please forward my issue to the Accounts Manager or better still the Chief Financial Officer.
BANK
We do not provide a tear away section for payment. Are you able to advise why you need a tear
away section? I noticed in a previous communication you had relocated and would like to discuss how I can help you make payment.
Myself
I do not need to disclose why I would like to have all the payment options supplied to me that meet the Federal Banking Act 1959.
Unless you can or the Chief Financial Offer can provide me via a signature signed statement or a sworn affidavit that you or anyone that is employed by ” ” has authority over the Federal Banking Act 1959.
If you do have the authority over the Federal Banking Act please provide me this evidence as stated above and that be via a signature signed statement or a sworn affidavit within 21 days.
Failing to provide evidence will be deemed you or anyone employed at does not have the authority.
BANK
In order to investigate your claim and provide an appropriate response, please provide the specific section of the Banking Act you are referring to in your correspondence.
Myself
Did you not state in your last email that ” ” do not provide a tear away section money order for payment on their statement of accounts?
BANK
We don’t provide a tear away section on our statements. The Banking Act referred to does not regulate the giving of statements to customers. The Act deals with the regulation of the Bank as an entity, which is why I wanted to clarify which part of the Act you were referring to.
Myself
I do wish to settle the account as stated in my registered mail letters.
I just want to confirm that ” ” is conducting business legally and that I have all my legal payment options met by federal legislation.
When ” ” issues a statement of account to its customers does it not have to provide all payment options under Australian Federal Legislation?
Can you simply answer yes or no.
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5 Replies
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This may help
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Here’s an example of a letter re cc discharge
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Thank you but I understand the process within that document. I was looking for information on payment options and if we are entitled to them.
I know Mark says in one of the webinars that if someone refuses payment that will discharge the liability but they are not refusing so that is a slippery slope.
I guess I will have to do a BOE payment.
Seems a lot more straightforward as there is no real information on whether or not the systems have to provide all payment options, the Banking Act to what I can see is only stating what payment options there are.
No what the corporations that provide statement of accounts must provide as payment options.
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This reply was modified 2 years, 10 months ago by Danny Perkins.
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This reply was modified 2 years, 10 months ago by
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Thanks Morag-Janet,
Yes I have something similar but that document is short and to the point. Thank you for sharing your information.
I much appreciated it all.
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I could just send it to the CFO and not the CEO do you think?
