[bhavna]

Hi!

I’ve followed the envelope mark-up process with the SPER notice of the fine for “not voting”, and I had a call from them (No CallerID), I picked up the call with “Hello this is Bhavna”, but did not confirm when asked if she was speaking with “Bhavna xxxx”.

It caught me off guard, she said that a letter that had been sent to me had been returned, and asked if I’d had received a letter from SPER, I replied ‘not that I am aware’, which is when she asked if i was my FULL NAME (my reply as above). I asked to take her name, number and where she was calling from so that I could be sure I could be sure I was speaking to said department.

What would be the best way to handle this?
Other than not answering no caller ID calls.
I suspect they will continue to call or send me emails, which is what AEC did in response to my initial written completion of my “suspected of note voting” notice.

(I’m guessing the full notice process, but I no longer have a fine in paper to mark up and send back.)

Thanks in advance 🙏

[bhavna]

Hi, I’ve had and open both an ‘alleged failure to vote’ and a fine issued.

I didn’t think to use the steam method at the time, but what are suggestions for next steps?

I’m going through Module 19 – Dealing with infringements, fine etc, but I’m curious if the templates are more appropriate for driving infringements than for use with AEC or Queensland equivalent.

Direction would be much appreciated.

All future mail will be responded to as you first suggested – this is great and I need to use it more/better.

[bhavna]

That’s brilliant! Little high fives to us all 🙂

Did they have you complete everything electronically?

[bhavna]

I reckon it’s best to send by email or post.

I went into the office and asked for the paper form and they printed it out and gave it to me, just wouldn’t process it in person and then they kept the paper form!
In hindsight, I should’ve just taken a photo of the documents as they were giving them to me to sign instead of requesting a copy. Including a photo of my ARR signature to verify it’s accuracy on receipt of the card.

Let me know if you come across an incompetently staffed office 🙂

[bhavna]

Hi Simon,
Sunshine Coast, Qld.
They were a little challenging…supervisor/manager did not want me to take a photo of the ‘receipt’ that I had to sign to say the details were correct – aka an agreement.
They were all well trained to refuse anything my way, i.e., processing my paper application. But I signed the digital pad with the full ARR – I think they have chopped a bit off, need to confirm. If they have I might have lost my card 🙁

[bhavna]

Thanks Morag, that document is actually really helpful.

I’ve bought a few modules and accompanying docs, so I’ll work through them.

I’ll PM you re consult with Mark in a few weeks and start attending the Q&As in the meantime.

🙏