[Vast]

Hi all.

I just went to Service NSW to get my driver license renewed. I went to sign my signature, which happens to contain the word All-Rights-Reserved and they rejected me. Went to another Service NSW Centre… rejected again. Same rhetoric from them both. “We can’t accept anything other than a name signature, no add ons etc.” I explained it’s not an add on, showed them my stat dec and bank cards, proving it’s my signature. I reminded them that a signed stat dec stands in law with the same weight as if it was signed by a magistrate. They tried to refund me but I declined and reminded them that as they have accepted payment, the contract was complete and they were in breach of the contract. I think they may have just credited my Service NSW account though. Regardless, they wouldn’t budge, and kept saying “Transport NSW won’t let us accept it” and apparently that is where their authority to determine how I sign my name comes from.

They wouldn’t give me a receipt for the payment, but it’s visible on my bank statement. I have all the application paperwork, including the little slip I signed with the ARR signature which was destined (or not) for the card. I have the clerk names, and the date and time of the events.

So, Transport NSW. I could write to them and start some kind of administrative process or formal complaint, or perhaps go straight to the ombudsman. I’m wondering what the format of this correspondence should take. A notice? What kind of notice? Is my argument based solely on the fact that I need to see evidence of their authority to dictate how I sign my name in a contract?

I would really love some guidance or words of wisdom. Thanks in advance, crew!

https://transportnsw.info/

transportnsw.info

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[Vast]

Hi Brandon. Thanks for the response. I’ve drafted a Notice. I’ll send it over to you and share my learnings on the forum—when I have some.